Private Lessons Terms and Conditions:Effective November 1, 2008
All Private lessons - By appointment only. There will be no refunds on lessons packages once purchased.
Cancellations - All cancellations must be made by 8PM the night before a scheduled lesson in order to be eligible for a make-up. Any lessons cancelled later than this and all no-shows will not be eligible for a make-up.
Payment - Package must be paid in full to schedule multiple lessons. i.e. After your first lesson you may buy a private lesson package and schedule the remaining lessons of your package.
Timeslots - All lesson packages are for timeslots only. You will select a day and time that will continue every week for the extent of your package.
Package length - For a six lesson package, you will have a maximum of six weeks to complete the package starting from the day of your first lesson. For a ten lesson package, you will have a maximum of ten weeks to complete the package starting from the day of your first lesson, etc. **Exception for Holidays in which WEST is closed**
Make-up Policy - We will allow make-ups only within the time frame of your lessons package. We will do the best to accommodate you based on instructor availability. Late cancels and no-shows are not eligible for a makeup - you will be charged for these lessons and no make-up will be allowed. Make ups can be scheduled up to six days in advance.
Renewals - To ensure your current timeslot and instructor, you must renew your package no later than the final day of your last lesson; otherwise new customers have the opportunity to book your current timeslot. At anytime feel free to ask your instructor or the front desk to find out when your current package is complete.
No Show - Remember that you are locked into a day and time each week for the entirety of your package. If for any reason you do not show during your day and time and you do not provide adequate notice of your cancellation, you will forfeit that lesson and will not be eligible for a make-up.
